What We Do


The Staffordshire Victim Gateway and Restorative Justice Service puts the needs of victims at the heart of everything it  does and acknowledges that those needs will differ by the crime type and the person which is why our service prides itself on offering a very flexible and person centred  approach to working with victims and their families.


What do we offer?


The Victim Gateway offers both telephone and one-to-one support to help victims cope and recover from the impact of crime. Some victims require only information, advice and guidance from our highly knowledgeable Team of Advisors where some may need more intense and personal support and for those we offer them access to their own Victim Care Coordinator (VCC)

 Led by the victim, the VCC will create individualised support plans which include a range of interventions to help build resilience to aid recovery in individuals and help them navigate the Criminal Justice process that they find themselves in. Support can include anything that helps the victim at this very challenging time but often includes a combination of emotional and practical support, advocacy with other agencies, crime prevention advice and accessing Specialist support where appropriate.

 We aim to take as much pressure off victims as we can by liaising with other agencies on their behalf who may become involved in the victim’s journey, ensuring victims are kept informed at every stage of the criminal justice process. We work closely with Staffordshire Police, Officers in Charge of investigations, Witness Care Units and other specialist services to ensure victims are in receipt off their entitlements under the Victims Code of Practice. Link?


In addition to the above the Victim Gateway Service can help you: 

  • Access specialist support services by making referrals on your behalf
  • Make a Victim Personal Statement or explore the option of Restorative Justice
  • Apply for Criminal Injuries Compensation
  • With crime prevention information and advice
  • To report the crime to the police if you want to
  • Understand what will happen if your case goes to court and support you through this
  • By liaising with the police on your behalf
  • Address any financial, emotional or other practical issues you may have as a result of becoming a victim of crime


What happens when I contact the victim Gateway?

 You can contact the victim Gateway in the first instance by phone, email, or via our website.

When you contact us, a member of our team will establish your preferred method of contact whether it be by phone text or email. Regardless of which we will listen and talk to you about your experience; how it has affected you and what help you may need to recover. We will assess your support needs and provide you with advice or information to answer any immediate questions you may have. We can also allocate you with your own Victim Care Coordinator if needed who will provide you with both face to face practical and emotional support through this difficult time including attending court with you.

 We recognise there will be times, other organisations are better placed to help you and if so, we can introduce you to them with your consent, all whilst ensuring appropriate confidentiality.


You can contact the Victim Gateway by calling:

Telephone number: 0330 0881 339 




You are the only person who has asked me how I am throughout all of this

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