Frequently Asked Questions

Q: What if no-one believes me?

A:  At the Staffordshire Victim gateway and Restorative Justice service, we take all referrals into our service, both professional and self referral seriously, and we understand that not being believed, is probably one of the most painful positions to find yourself in, and one that needs safe & supportive attention. 

When a referral is made to the Victim Gateway, we are led by you, and therefore we will offer both telephone and one-to-one support; should you need more intense and personal support. We also acknowledge that your needs will differ and therefore we take pride in offering a very flexible and person centred approach.

 

 

 

Q: If my crime occurred in Staffordshire, but I live outside Staffordshire, can you still help me?

A:  The Gateway unfortunately cannot provide a support service to victims of crime who live outside of the Staffordshire area, even if the crime was committed within Staffordshire; however, we will do our best to support you to find the relevant support within your local area and can provide you with national helpline information.

Q: I am homeless and a victim of crime. Can you support me?

A:  Yes, all victims of crime are entitled to help under the Victim’s Code. The Gateway will also support victims who for whatever reason, have made the difficult decision not to report their experience to the Police but may still need support to help them come to terms with what has happened to them.

Q: If I don't report the crime to the police, can you still support me?

A:  Yes, the Gateway will support victims who for whatever reason, have made the difficult decision not to report their experience to the Police but may still need support to help them come to terms with what has happened to them.

Q: Will I have to go to court?
A: If you report a crime to the police, you will be asked to give a statement about what happened, this may be used as evidence in court. It may be some time before you know whether you’ll need to go to court (cases can take a long time to prepare). We know that the prospect of appearing in court, and the process that precedes it should you be required to, can be a confusing and daunting experience. We can help you prepare for this and make sure that all the support and any special measures you need are in place to help you do this
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It’s nice to know we haven’t been forgotten about.

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