Your Key Rights as a Victim

Police Complaints

If you are unhappy with how the police have dealt with you or with your case, and you want to complain, the Staffordshire Victims Gateway and Restorative Justice Service is independent from Staffordshire Police and can support you if you would like help to make a police complaint. The Independent Police Complaints Commission (IPCC) oversee the police complaints system in England and Wales, and sets the standards by which the police should handle complaints. It is independent, making its decisions entirely independently of your local police force..

Police forces deal with the majority of complaints against police officers and police staff. The IPCC considers appeals from people who are dissatisfied with the way a police force has dealt with their complaint. Since November 2012 the responsibility for determining appeals is shared with local police forces.

You can find out more about the IPCC on their website:

(Note: The IPCC can offer assistance if you have any language barriers).

An alternative way to complain is to go directly to the police force you wish to complain about (for example: Staffordshire Police) 

If you are not satisfied with the service you have received, or are unhappy with the conduct of a police officer or member of police staff, you can make a complaint, by contacting 101 and ask for the police force you wish to be connected to, or you can email them at

For further information about how to make a complaint directly to the police:

Complaining directly to the police force: 

Tel: 101 or make a complaint in writing by emailing:

Ask the Police: 

For further information you can go to Ask the Police where a lot of questions have already been answered:


Independent Police Complaints Commission:

The below link will take you through the process and give you access to the online complaints:

Alternatively if you do not have internet access you can contact the IPCC and make a complaint via their telephone number:

Tel: 0300 020 0096



7 in 10 people who use our Victim Gateway service are happy with the outcome.

7 in 10
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